Responsible Gaming at 77ac

77ac is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. We recognise that while the vast majority of players engage with casino games, cricket betting and slots purely for entertainment, a small number of individuals may develop problematic gambling behaviours. Our responsible gaming framework is designed to provide every player — regardless of their experience level — with the information and practical tools they need to stay in control.

Gambling should always be an enjoyable leisure activity, not a way to generate income or escape from stress. If at any point the fun stops, 77ac encourages you to use the tools described on this page or to contact our support team immediately. There is no shame in asking for help, and our team is available 24/7 in both English and Bangla to assist you.

77ac operates a strict minimum age policy. All players must be 21 years of age or older to register an account and participate in any betting or gaming activity on the Platform. Age verification is part of our standard account registration and KYC process. We may request government-issued identification at any time to confirm a player's age, and accounts where the age of the holder cannot be verified to our satisfaction will be suspended pending verification.

We actively use technical controls to prevent underage access, including age gate checks during registration and payment method verification where applicable. If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we recommend using parental control software to restrict access.

Deposit limits are one of the most effective tools available for maintaining control over your gambling spend. 77ac allows players to set limits on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased for 48 hours — this cooling-off period ensures that limits are not impulsively removed in the heat of a session. To request a deposit limit:

• Contact 77ac support via the email address listed in this page and specify whether you want a daily, weekly or monthly cap, and the amount in BDT.
• Your requested limit will be applied within one business day and confirmed to your registered contact.
• To reduce an existing limit, the change takes effect immediately. To increase a limit, the 48-hour cooling-off period applies.

We strongly encourage all players — not just those experiencing difficulty — to set a deposit limit that reflects a realistic entertainment budget. Treating your 77ac account like a subscription to a leisure service, rather than an investment vehicle, is the single most effective mindset for keeping gambling enjoyable long-term.

Sometimes the most responsible decision is simply to take a break. 77ac provides two distinct options for players who need to step back from gambling, regardless of the reason.

Time-Out (Short Break)

• Duration options: 24 hours, 7 days or 30 days.
• During a time-out your account remains open and your balance is preserved, but deposits, bets and game access are all disabled.
• At the end of the time-out period, your account automatically becomes accessible again unless you choose to extend it.

Self-Exclusion (Extended Break)

• Duration options: 6 months, 1 year, 2 years or permanent. The minimum self-exclusion period is 6 months.
• During self-exclusion, your account is fully suspended. You will be removed from all marketing communications. Any remaining balance will be available for withdrawal before the exclusion takes effect.

To activate either option, contact the 77ac support team and state clearly whether you want a time-out or self-exclusion, and for how long. All requests are processed within 24 hours and you will receive written confirmation. If you are in a period of self-exclusion and believe you have been able to access your account in error, please contact support immediately.

Responsible gambling is not just about reacting to problems — it is about forming good habits from the start. Whether you are new to 77ac or a long-standing player, the following practical guidelines will help you keep gaming enjoyable and within healthy boundaries.

• Before each session, decide in advance how much you are willing to spend and treat that amount as the cost of your entertainment — not as money you expect to win back.
• Set a time limit for your session and use the Platform's session reminder feature to keep yourself on track.
• Never chase losses. If you have reached your session budget, stop — the next session will always be there.
• Never gamble when you are feeling stressed, upset, tired or under the influence of alcohol. Decision-making suffers in all of these states and increases the risk of impulsive betting.
• Balance gambling with other leisure activities. A healthy entertainment life includes sports, socialising, hobbies and rest alongside occasional gaming sessions.
• Keep gambling in perspective. Wins are enjoyable but not guaranteed. Losses are a normal part of the entertainment experience — they should never motivate you to deposit more than your budget allows.

77ac takes its responsibility toward vulnerable players and minors extremely seriously. In addition to our age verification processes, we encourage all adult account holders in Bangladesh to take proactive steps to prevent underage individuals in their household from accessing online gambling platforms. This includes keeping login credentials private, logging out after each session when using a shared device, and installing reputable parental control software on devices that are accessible to children.

If you are concerned about your own gambling or the gambling behaviour of someone close to you, 77ac's support team can provide guidance on the tools available and, where appropriate, signpost you to further resources. Your enquiry will be treated with complete confidentiality and without judgement.