77ac Privacy Policy

This Privacy Policy ("Policy") describes how 77ac ("we", "us", "Platform") collects, uses, stores and protects the personal information of users ("you", "User") who access or use the 77ac platform available at https://77ac.vu and any associated mobile-optimised pages. By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

77ac is committed to handling personal data responsibly, transparently and in accordance with applicable data protection principles. We collect only the data that is necessary for the purposes described in this Policy and we do not sell your personal information to third parties under any circumstances.

77ac collects personal information in three broad categories: information you provide directly when registering or using the Platform, information collected automatically during your use of the Platform, and information we receive from third-party service providers. Each category is described below.

Information You Provide Directly

• Registration details: mobile phone number, date of birth, and account password provided when you create your 77ac account.
• Identity verification documents: where required for KYC compliance, government-issued photo ID and proof of address (such as a utility bill or bank statement).
• Payment information: details of the payment method used for deposits and withdrawals, including mobile financial service account identifiers (e.g. bKash or Nagad wallet numbers) and card details where applicable. Full card numbers are never stored by 77ac.
• Support communications: messages and attachments you send to the 77ac support team, including any personal information you choose to include in those communications.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers. This information helps 77ac optimise the Platform for the range of devices used by players in Bangladesh.
• Usage data: pages visited, games played, time spent on each game or section, betting history, deposit and withdrawal timestamps, and session duration data.
• Cookie and tracking data: session cookies, persistent cookies and similar technologies used to maintain your login state, remember your preferences and analyse Platform performance. See Section 5 for full cookie details.

Information from Third Parties

• Payment verification data from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming the status and outcome of financial transactions.
• Identity verification results from third-party KYC service providers where 77ac uses such services to supplement its own verification processes.
• Fraud prevention signals from industry fraud-detection partners, used to identify patterns of suspicious activity and protect the Platform and its users.

77ac uses the personal information it collects for the following purposes, each of which is necessary for the operation of the Platform or for compliance with applicable legal obligations:

• Account management: to create and maintain your account, authenticate your identity when you log in, and enable you to access all Platform features.
• Financial transactions: to process deposits and withdrawals accurately, maintain transaction records and reconcile payment data with our payment service partners.
• Regulatory compliance: to fulfil age verification, KYC, anti-money laundering and responsible gaming obligations that apply to online gaming platforms.
• Customer support: to respond to your enquiries, resolve disputes, process complaints and communicate important account-related updates.
• Platform improvement: to analyse usage patterns, identify technical issues, test new features and improve the overall performance and user experience of the Platform, with particular attention to the needs of players accessing 77ac from Dhaka, Chittagong, Sylhet and other regions of Bangladesh.
• Promotional communications: where you have given consent, to send you information about relevant promotions, bonuses and seasonal offers. You may withdraw consent for marketing communications at any time by contacting support.

77ac does not use automated decision-making processes that produce legally significant effects about you without human review. Fraud-detection alerts generated automatically are reviewed by a member of the security team before any account action is taken.

77ac processes personal data under the following legal bases, consistent with internationally recognised data protection principles:

• Contractual necessity: processing required to deliver the services you have contracted for when registering an account, including game access, payment processing and customer support.
• Legal obligation: processing required to comply with applicable anti-money laundering laws, age verification regulations, and other regulatory requirements applicable to online gaming operators.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection and service improvement, where such processing does not override your fundamental privacy rights.
• Consent: processing for optional marketing communications, where you have actively opted in. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

77ac does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal information with third parties only in the following limited circumstances, each of which is necessary for the operation of the Platform or required by law:

• Payment service providers: we share transaction data with payment processors including bKash, Nagad, Rocket, Upay, Visa and Mastercard solely to facilitate deposit and withdrawal processing. These providers have their own privacy policies governing data they hold.
• Identity verification services: where KYC is required, we may share identity documents and verification data with regulated third-party identity verification providers. These providers are contractually bound to process data only for the purposes specified and to maintain appropriate security standards.
• Fraud prevention partners: anonymised or pseudonymised behavioural signals may be shared with industry fraud-detection networks to identify and prevent suspicious activity across the online gaming sector.
• Legal and regulatory authorities: we will disclose personal data to law enforcement, regulatory bodies or courts where we are legally compelled to do so by a valid legal process, or where disclosure is necessary to protect the safety of users or the integrity of the Platform.

77ac uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that help us recognise you across sessions, maintain your login state and understand how users interact with the Platform. We use three categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication tokens, CSRF protection tokens and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences such as language setting, display preferences and responsible gaming reminder intervals. These improve your experience but are not strictly required for basic Platform access.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the Platform, which pages are visited most frequently and where technical errors occur. This data helps us prioritise improvements.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging into your account. 77ac does not currently respond to browser Do Not Track signals, as there is no consistent industry standard for interpreting these signals.

77ac retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data is retained for the duration of your active account and for a period of five years following account closure, to meet anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of five years from the date of the transaction. KYC and identity verification documents are retained for five years from the date of account closure or from the date of the last verified transaction, whichever is later.

Support communications are retained for two years from the date of the last communication in a given support thread. Analytics and usage data that has been fully anonymised is not subject to retention limits and may be held indefinitely for Platform improvement purposes.

77ac implements a layered approach to data security, combining technical controls, procedural safeguards and access restrictions to protect your personal information against unauthorised access, disclosure, alteration or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and 77ac's servers, ensuring that data in transit cannot be read by unauthorised parties.
• Encryption at rest for sensitive stored data, including identity verification documents and payment method identifiers.
• Role-based access controls ensuring that 77ac staff can only access personal data to the extent necessary for their specific job function. Access logs are maintained and reviewed regularly.
• Regular security assessments and penetration testing of Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While 77ac takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to affected users, 77ac will notify affected users and relevant authorities in a timely manner in accordance with applicable obligations.

As a user of the 77ac Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 77ac support team using the contact details provided in Section 12 of this Policy:

• Right of access: you may request a copy of the personal data 77ac holds about you. We will provide this within a reasonable time, subject to identity verification.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances, you may request that 77ac delete your personal data. Please note that this right is subject to our legal data retention obligations; we may not be able to delete data that we are required to retain by law.
• Right to restrict processing: you may request that 77ac restricts the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

77ac will acknowledge all data rights requests within 5 business days and will aim to fulfil them within 30 days. Where a request is complex or involves a large volume of data, we will notify you if an extension is required.

The 77ac Platform is strictly intended for adults aged 21 and above. 77ac does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a user under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please contact the 77ac support team immediately so that we can investigate and take appropriate action.

The 77ac Platform does not contain links to external third-party websites. If you navigate away from the Platform to any external site through means outside of 77ac's control, please be aware that 77ac has no responsibility for the privacy practices of those sites. We encourage you to review the privacy policy of any external website you visit.

77ac reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users through their registered contact details or via a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform after any changes to this Policy have been published constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure by contacting support.

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the 77ac support team. We are available 24 hours a day, 7 days a week, in both English and Bangla.

Email: [email protected]